We are recruiting a Regional Head of Operations to lead a team of Field Engineers in the North region of the UK. This is a remote role.  

What will you be doing in this role?

The Regional Head of Operations will lead and manage the regional Group Living Service and Equipment Delivery teams to meet operational, commercial, and customer performance targets, optimising resource whilst maximising profitability.

The Ideal candidate:

You will have proven experience in field operational leadership plus you will be able to demonstrate your background in performance management/development. Collaboration, customer focus and continuous improvement are also key focus areas that this person can bring to the role.

What we offer:

• Competitive salary,

• 25 days holiday + public holidays (pro rata),

• Bonus

• Company car or car allowance,

• Private Healthcare,

• Holiday purchase scheme,

• Contributory pension,

• Car salary sacrifice scheme via Tusker,

• Paid volunteer day to support a cause you are passionate about,

• Enhanced maternity, paternity, adoption and shared parental pay entitlements,

• Healthcare cash plan, including free eye tests,

• Dedicated 24/7 employee benefits platform ‘Verlingue’ that include things like: retail discounts, salary sacrifice options, and health and wellbeing support,

• EAP WeCare service - including a 24/7 online GP and mental health counselling service,

• Boost your learning and growth through access to LinkedIn learning and a Talent Library with over 800 courses, covering subjects from business skills to project management essentials,

• A warm and welcoming team environment,

• Development and a chance to build a rewarding career.

Key skills and experience:

• Experience leading, managing and developing performance of a large, geographically dispersed field operations team.

• Experience of contract & forecast planning models.

• Adept in Profit & Loss management, both delivery of revenue targets and cost management.

• Knowledge of community alarms, associated equipment, and ensuring adherence to relevant standards.

• Experience in operational change management and team development.

• Strong analytical, negotiation, and contract‑management skills, including knowledge of related contract law.

• Technical capability in resolving operational issues.

• Proficiency in Microsoft Office applications.

• Highly organised, resilient, and customer focused.

• Excellent customer-facing and communication skills.

• HND or equivalent qualification.

• Able to quickly analyse complex issues and makes sound decisions.

• Build strong working relationships and uses networks effectively.

• Proactive and accountable, with strong initiative.

• Communicates clearly and confidently.

• Strong time management and prioritisation skills.

• Persistent, resilient, and driven to achieve targets.

• Methodical, detail-focused, and adaptable to change.

• Self-motivated with a collaborative approach.

Desirable skills and experience

• Management experience in a technology based/service environment.

If you are not sure if you have the relevant skills or experience, then please apply (only takes a few minutes) and let our team review and come back to you.

Your day-to-day responsibilities will include:

• Lead and develop the regional operational team, ensuring high performance across both Equipment and Service delivery.

• Manage regional resources to meet contractual KPIs, SLAs, and internal targets.

• Ensure effective implementation of analogue-to-digital operating models.

• Ultimate accountability for monitoring of Lightfoot system and point of contact for any escalations as required.

• Maintain full compliance with applicable standards, legislation, and safety requirements.

• Produce accurate forecasts, revenue reports, and operational updates.

• Oversee project delivery and work closely with Installations Planning Dept to maintain accurate project status and reporting.

• Control project budgets, costs, and margins to maximise profitability.

• Control and manage GL Equipment project variation orders, team ensuring customer sign off.

• Monitor and enforce quality standards, i.e. BAFE Fire Safety Standards for Social Alarm and Care systems.

• Ensure all installations are fully complete before commissioning.

• Monitor all Contractors to ensure Safety, Health and Environmental standards are met. Conduct annual audit of all required documentation.

• Manage customer complaints and contractor issues with effective root-cause resolution.

• Identify and deliver operational improvements and share best practice.

• Root cause analysis of requirement for contract variations.

• Support sales through identification of new opportunities, small works, and T&M activity.

• Provide technical support to optimise operational performance.

• Ensure consistent communication and engagement across teams.

• Work closely with commercial partners and Sales to achieve regional budget targets.

• Drive the regional teams to identify and develop opportunities for small works/T&M activity.

• Work closely with the Finance team to resolve any non-payment and invoice queries.

• Support tender submissions with accurate operational input.

• Support new product development, giving insight into customer/market requirements.

• Build strong customer relationships and provide operational and technical guidance

A bit about us:

Tunstall is a market-leading health and care technology provider.

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of around 3,000 colleagues provides life saving and life changing technology and services to millions of people in 18 different countries.

At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at each step. From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide.

Each Tunstall colleague has a superpower… they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.

Equal Opportunities at Tunstall
At Tunstall, we’re committed to building a team that reflects the diversity of the communities we serve. We welcome applications from people of all backgrounds, experiences, and abilities, and we celebrate the unique strengths each colleague brings. Our recruitment process is open, fair and inclusive, and we’re dedicated to providing any reasonable adjustments you may need to thrive.

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