We are recruiting a Customer Service & Invoicing Administrator to join our Customer Satisfaction Centre based out of our Whitley (DN14 0HR) location. This is a site-based role.

A bit about us:

Tunstall is a market-leading health and care technology provider.

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of around 3,000 colleagues provides life saving and life changing technology and services to millions of people in 18 different countries.

At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at each step. From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide.

What will you be doing in this role?

It is the Customer Service & Invoicing Administrator responsibility to liaise with a variety of customers and organisations via various communication methods. The role involves dealing with general enquiries, chasing purchase order numbers for chargeable work, arranging surveys, producing quotations, processing order acceptances and invoicing the client. All invoicing transactions should be processed in line with business needs, Service Level Agreements and agreed Finance Shared Services processes and operating procedures.

The Ideal candidate:

We are looking for someone with experience in looking after multiple tasks that will all contribute to generating revenue for the business unit

What we offer:

• Competitive salary,

• Hybrid working,

• 25 days holiday + public holidays (pro rata),

• Holiday purchase scheme,

• Contributory pension,

• Car salary sacrifice scheme via Tusker,

• Paid volunteer day to support a cause you are passionate about,

• Enhanced maternity, paternity, adoption and shared parental pay entitlements,

• Healthcare cash plan,

• Dedicated 24/7 employee benefits platform ‘Verlingue’ that include things like: free eye tests, retail discounts,

• EAP WeCare service - including a 24/7 online GP and mental health counselling service,

• Boost your learning and growth through access to LinkedIn learning and a Talent Library with over 800 courses, covering subjects from business skills to project management essentials,

• A warm and welcoming team environment,

• Development and a chance to build a rewarding career.

Required skills and experience

• Excellent customer service skills with the ability to deal effectively and professionally with all customers

• Excellent communication skills with a good level of spelling, grammar and punctuation

• Excellent organisational and planning skills with a keen eye for detail

• Good logical problem solving skills

• Experienced and proficient in the use of Microsoft Office

Required competencies

• Flexible and approachable work manner

• Ability to work as part of a team or independently

• A clear and friendly telephone voice

Desirable skills and experience

• Previous invoicing experience

• Knowledge of the IFS ERP system

• Knowledge of Tunstall products and services

If you are not sure if you have the relevant skills or experience, then please apply (only takes a few minutes) and let our team review and come back to you.

Your day-to-day responsibilities will include:

• Deal with enquiries from a variety of sources, including Housing Associations, Councils, engineers and subcontractors

• Contacting customers to obtain purchase orders numbers for work completed, contributing to an annual invoice target of £4 million

• Maintaining and updating data on the inhouse ERP system

• Organising site surveys for Small Works

• Providing quotations to customers based on information supplied by Tunstall engineers or third-party subcontractors using a pricing matrix and agreed format

• Processing quotation acceptances, ordering the necessary equipment to allow the engineer/subcontractor to complete the work on an appointment basis

• Process invoices in accordance with business requirements

• Validation of the work completed and charges to be applied to ensure accuracy of the information on the invoice

Equal Opportunities at Tunstall
At Tunstall, we’re committed to building a team that reflects the diversity of the communities we serve. We welcome applications from people of all backgrounds, experiences, and abilities, and we celebrate the unique strengths each colleague brings. Our recruitment process is open, fair and inclusive, and we’re dedicated to providing any reasonable adjustments you may need to thrive

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